Terms
and Conditions
Bela
Interactive Installations Ltd, established in February
2004, is a Promethean accredited installer and supplier
of Interactive whiteboards and projectors and other audio
visual equipment with accessories.
Prices and Payment
All
prices are in £ sterling and include UK VAT at
the appropriate rate and change on daily basis. Delivery
charges are not included in the prices quoted. We accept
payment by most major credit and debit cards. Payment
is taken once we have established that we can fulfil
your order, checked details and stock availability and
dispatched your goods. We do not charge your credit or
debit card until we dispatch your order.
Delivery
We
only deliver within the mainland UK. We cannot guarantee
delivery times but we aim to deliver within 7 working
days.
Purchasing
All
items offered on our website are subject to availability.
To purchase any of the items on our Web Site, click the "Add
to Basket" button shown on each product page. When
you place an order to purchase a product by clicking
the button "Order Now", we will send you an
e-mail confirming receipt of your order and containing
the details of your order. Your order represents an offer
to us to purchase a product which is accepted by us when
we send e-mail confirmation to you that we've accepted
your order or dispatched the product to you. The contract
will be filed. For safety reasons your order’s
data are not accessible via internet. We keep these data
in confidence according to our privacy policy.
Cancellation
We
understand that some customers may need to cancel orders
or return products for various reasons. Bela Interactive
Ltd policies for these circumstances are as follows:
If
within 7 days of receipt of your product, you determine
it does not meet your needs, you may exchange it for
full credit if you upgrade to a product that is in stock
and of equal or greater value. If not upgrading, a 25%
restocking fee will apply. The customer is responsible
for shipping costs to have the undesired unit shipped
back to Bela Interactive Installations Ltd. The customer
is then charged normal shipping rates to ship new product
after an upgrade is determined.
All
boxes, remotes, cabling, and documentation, and packaging
must be in new condition. If packaging is not in original
condition, contact a Bela Interactive Installations Ltd
representative to determine additional fees for that
product.
PLEASE
NOTE: Before returning anything to us, you first MUST
obtain a Return Merchandise Authorisation (RMA) number.
Any returns mailed to us without a pre-approved RMA may
be refused without notice and automatically returned.
To
obtain a RMA, please e-mail us at office@belainteractive.co.uk
(request must contain your full name, order number and
contact phone number) or call 07834 480769. An RMA number
is valid for 5 days.
Please
note you will be responsible for all shipping and insurance
charges for returns, unless otherwise indicated. If you
choose not to insure your package, and we do not accept
return of the Product for reasons stated above, you will
be responsible for any loss or damage. The purchase price
(less any applicable open box fees or missing parts fees)
will be credited upon our acceptance of the merchandise
in as-new condition in conformity with this policy.
Please
allow 3 business days from the time we accept your Return
Merchandise for the processing of your return. Please
allow 5-10 business days to process any refunds. Additional
charges may be assessed for Products returned with any
missing parts and/or accessories.
After-Sales
Services and Guarantees
Each
product is fully guaranteed by the manufacturer. The
complete warranty is included with the product. The manufacturers
warranty covers repair or replacement of defective parts.
Please see warranty information in the user manuals.
Bela Interactive Installations Ltd does not provide any
warranty on any of the products sold. Specifications
and pricing are subject to change without notice E. & O.
E. All trademarks acknowledged.
Customer Service
Any
complaints regarding the goods or services supplied should
be made to:
Bela Interactive Installations Ltd, 44 Kingsley Meadows, Wickford, Essex, SS12
9FN, UK
You can e-mail, write, telephone or fax us with your complaint. Our normal
office hours are 9am - 5.30pm Monday - Friday, 9am - 1.00pm Saturday.
E-mail:
office@belainteractive.co.uk
Tel:
01268 764800
Fax:
01268 561623
Statutory Rights
These
Terms and Conditions do not affect any of your statutory
rights.
Installations:
Customer
Obligations – Terms and Conditions
1.
Inform Bela Interactive as soon as possible if you need
to cancel or change the installation date. For cancelling
or postponing an installation with less than 5 working
days notice a charge of £250 for each confirmed
system install will be imposed unless another job can
be allocated or by agreement.
2.
Ensure that the room is vacated, clear from obstructions
and available for installation on the date agreed.
3.
Ensure that a site representative is available to sign
for the equipment and the work completed on the installation
date.
4.
Arrange for the room and representative to be available
for a site survey prior to installation.
5. Inform Bela Interactive of any potential health and safety risks in the
building construction.
NB: VERY IMPORTANT HEALTH AND SAFETY INFORMATION FOLLOWS:
In
the best interests of our customers and Bela Interactive
staff, our engineers are trained to carry out their work
in a safe and proper manner. They are instructed to keep
in mind the safety of the building occupants as well
as themselves. To assist us we ask you to inform us of
any known hazards our engineers may encounter on your
premises
In particular we need to be aware of any asbestos in the vicinity of the proposed
installation. (Asbestos is likely to be present in the building if it was built
or refurbished between 1950 and 1980.)
• If you are unsure whether there is asbestos on site, we must ask you
to find out before we start work.
• If you have an Asbestos Register, we request that it be checked. If the
area is clear we require a written statement to that effect, including a copy
of the relevant section of the Register.
• If there is asbestos in the area where we are to work, we need a copy
of the Register in order to plan a safe method of work.
• Our engineers are instructed not to disturb asbestos. During an installation,
if our engineers uncover any hidden material or dust that they suspect may contain
asbestos, they will stop work and will inform the premises site manager.
We would be grateful for your co-operation in order to minimise any health
risks or delay during the installation.
5. A
Bela Interactive will supply fixings and containment within the agreed price.
Consumables will also be within the agreed price but video splitters and leads
if found to be required will be charged at extra cost.
6.
Provide a suitable wall or ceiling. If the wall and ceiling
suffers from vibration or disturbance from movement either
within or from above, this will cause the projected image
to shake. Bela Interactive will not be held responsible
for this. Bela Interactive may decline to ceiling or
wall mount the projector if suitable structural support
are unavailable (if site is not site surveyed in the
first instance)
7.
Provide a 240V 13-amp a.c. Electrical mains socket at
the ceiling mounting point for the projector. The socket
should be located on the ceiling perpendicular to the
proposed centre of the Interactive White Board as close
to the projector mounting point as possible. The exact
location of the socket will depend on chosen projector
model. This socket could be fitted after the installation.
Bela Interactive can carry out mains electrical installation
work at extra costs and site survey to NICEIC certification.
8. For a USB type connection and Systems with short throw projection please
provide at least one double 240V 13-amp a.c. Electrical mains socket at a location
within 1.0 metre of the Interactive Board.
9.
Provide a DVD rom capable PC or laptop with a supported
operating system Windows XP/Vista/Win7 installed, in
time for the installation.
10. You the Customer to dispose of equipment packaging. Bela Interactive will
dispose of packaging in to any onsite skips, recycling containers if available
if not packaging will be left in a tidy manner in the room.
11. All rooms will left tidy and clean or in the condition we find them in.
12. Non-Standard Installations (See Below). If you cannot meet any of these
requirements or wish to have the equipment installed in a different manner
to that described above, you must inform us as soon as possible before the
agreed installation date. Bela Interactive will endeavour to accommodate any
reasonable request and liaise with the client , architects or builders on any
installation, but this may incur additional cost depending on installation
type configuration.
These
conditions explain what a Standard Installation consists
of. For a Non-Standard Installation this document does
not apply.
The conditions also set out what requirements must be fulfilled by you, the
customer, so that a successful installation can be carried out.
There are five main processes that are carried out when installing a standard
Interactive Board system. These are:
I.
Installing the Interactive White Board , Wall Mounted
Flat Screen Monitors including mount;
II. Installing the Data/Video Projector;
III. Installing the Cabling;
IV. Installing the Drivers and Software;
V. Testing and Commissioning the Installation.
I.
Installing the Interactive Board.
• Bela Interactive will wall mount the base of the board at either the
Standard height of 970mm from the floor (78” diagonal unit) or 1150mm
from the floor (64” diagonal unit) or
Medium Height of 850 mm from the floor (78” diagonal unit) or 1030mm
from the floor (64” diagonal unit) or
Low Height of 700mm from the floor (78” diagonal unit) or 880mm from
the floor (64” diagonal unit) or If you would like the board to be higher
or lower please inform installation team before the whiteboard is fitted.
Please ensure you indicate your preference above when you return this signed
acceptance.
• The board will be fixed to the wall via four mounting brackets.
• If wall mounting is not possible then the board will require mounting
on a separate either fixed or electrical adjustable mobile stand. This will be
at extra costs for the equipment determined by site survey.
II.
Installing the Data/Video Projector ceiling mounted.
• Bela Interactive will mount the base of the projector at a height preferably
no lower than 2.1 metres from the floor unless room conditions dictate otherwise.
• The projector is usually positioned between 2.2m and 2.8m away from the
centre of the Interactive Board. (The distance is dependant on the projector
model and board size supplied). If you have any concerns please contact Bela
Interactive on 01268 764800.
Safe projector installation is subject to suitable support being available
in the ceiling. The height and type of ceiling will determine suitability (please
refer to item 8 of customer obligations page 1). If Bela Interactive considers
a ceiling to be too high or unsuitable we will not fix to it. Due to health
and safety considerations and also the emergence of short throw projector technology
we will now only install up to 3.5meters max high ceilings will require on
wall short throw projection.
II.A
Installing the Data/Video Projector wall mounted.
The wall if studded must of robust construction preferably solid construction
however we use specialized fixings for plasterboard type construction if the
backing is plylined with at least 18mm plywood this applies to new build construction
as well please phone us for more information existing plasterboard walls we
have to use at least one substantial fixing point such as wooden batton spaced
at either 400mm or 600mm centers. Flat screen monitors this also applies depending
on weight and size.
III.
Installing and Connecting the Cabling.
• Bela Interactive shall install data /audio leads between the mounted
projector and a surface mount data box.
• Bela Interactive shall install a USB data cable from the wall mounted
Interactive Board within containment.
• The data box shall be within 1metre either side of the Interactive Board
and situated in the same room.
a) PC Audio. Two RCA sockets providing left and right audio channels. Some
boards only require a USB connection.
b) Ancillary audio and video. Three RCA sockets providing video and left and
right audio channels
• Exiting the outlet boxes will be the following leads:
a) PC video lead (VGA plug for connection to video splitter)
• A scart to phono lead shall be provided to enable scart connection to
ancillary equipment.
• A phono to 3.5mm stereo jack lead shall be provided to enable audio connection
to a PC sound card.
• A video splitter shall be provided to allow simultaneous operation of
the projector and the PC’s monitor. This comes with a 2m VGA lead for connection
to the PC graphics card splitter at extra cost.
• Bela Interactive will connect all the leads to the customer supplied
PC and ancillary equipment. If there is no suitable PC and no ancillary equipment
available at the time of install, the customer must connect the leads themselves.
• The customers own PC and other ancillary equipment (e.g. VCR) should
be positioned within 2 metres of the outlet box, on a desk or other customer
supplied furniture.
• All cabling shall be enclosed in plastic surface containment and, if
available, the room ceiling void.
IV.
Installing the Drivers and Software.
• Bela Interactive will install the Interactive Board driver/software on
a customer supplied PC or Laptop Bela Interactive cannot accept responsibility
for configuration and/or installation of any other aspect of customer’s
PC.
• If there is no PC provided on the day of the installation, then the customers
must install the drivers /software themselves. If you require a later visit there
will be a charge for this.
• IIA. Promethean boards only.
• Promethean Activ Inspire software is now downloadable for free this is
the customer’s responsibility.
• Bela Interactive can provide a fully licensed hard copy of Activ Inspire
software for £300 per board.
• Please phone for details.
V.
Testing and Commissioning the Installation.
• Bela Interactive engineers shall usually test the completed installation
whilst the customer is present providing there is power on site with a short
instruction on using the equipment advanced training can be provided for at extra
cost please phone for details.
• Testing shall be carried out by reference to the checklist on the ‘Installation
Sign-off Form.’
• Any problems that cannot be resolved shall be noted on the sign-off form.
• Notes on the sign-off form will include any further action required as
agreed between the customer and the installation engineer.
• Once completed the engineer and the customer must both sign the sign-off
form.
• Payment 30 days from completed sign off form or by completed installation
date.
ACCEPTANCE
OF INSTALLATION CONDITIONS.
Installation Date agreed with Bela Interactive Installations Ltd: _______________________
I have read and accepted the Bela Interactive conditions of installation
Print
Name _____________________________ Organization _________________________________
Signature _____________________________ Date ________________________
For Pre-Installation Queries Call Bela Interactive Installations Ltd
01268764800
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